level 2. I have tried re-seating the 512gb SSD and still no luck. 1 year ago. Create Partitions (That itself was an hour lost.). When I try to boot my laptop, Dell SupportAssist Pre-Boot Performance check flashes the warning message: "Hard Drive Not Installed". Meaning, the SSD died. Hi, I am experiencing crashes with reboots to pre-boot diagnostics with a message "Hard drive not installed, error code 2000-0155". Booting --> F12 --> Diagnostics confirmed the original SSD drive was absent (whether it was in the slot or not). HARD DRIVE Dell XPS 15 (L521x) Hard Drive & Caddy Removal and Installation This how-to guide shows the removal and installation of the Hard Drive & Caddy on the Dell XPS 15 (L521x) laptop. I thought my drive had failed :(But no. Dual Boot Windows and Linux Mint on Dell XPS 15 9570. I bought my dell xps 15 a month ago, and already I’m having issues. New Dell XPS 15 9500- Hard drive not installed 0155 message. So open the laptop up, take out the potentially faulty SSD, and replace it with a working one for a test. Then continue with the other instructions I gave. Go into BIOS setup (f2 at powerup) and make sure legacy mode is not enabled. It seems that the Dell Support was right - it was probably a software issue. If it works, it was the SSD, if it doesn't, it's the motherboard. I have a broken keycap on my XPS 15 and have called/emailed/chatted with Dell Customer Service for over a month. Press question mark to learn the rest of the keyboard shortcuts, https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg. I already tried F2 and F12 and there’s no change. Off) to ser whether that helps. (Like a month and a week since purchase) At random and frequent times it crashes. The problem can cause slow file transfers and more time to load a program. DELL XPS 15 9550 Hard Drive - Not Installed. Create Partitions Maybe some kind of power manament issue and the harddrive not responding to a wake command? How much did it all cost? In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your XPS 15-9530 (P31F001) laptop. I can In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9570 laptop. Another update - and the problem hopefully resolved. Advantages of installing Kali Linux on Dell XPS 15 9560 Immediately press and hold F12 until the Boot … It seems to happen most frequently during light (old jrpg/rts) gaming and streaming. Select the “Something Else” option to create partitions on your machine and “Continue”. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. 4. Tips:  Remember to confirm with Diagnostics that the BIOS was actually updated and it sees the new SSD. No more hard drive / wake up from sleep crashes - so far :-). Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP))    AND  replacing the drive with a new, larger SSD,   AND THEN   using the Dell "SupportAssist OS Recovery" USB stick to re-install Win10. Best I can figure is a Windows Update resolved the issue. 7. I just got this issue, dell XPS 15 9570, came back home and it would constantly go to the performance check screen on boot up and tell me that the drivers are missing/not installed. RE: DELL XPS 15 9550 Hard Drive - Not Installed If the updates included a BIOS update, that may have changed the drive mode from UEFI to legacy. HARD DRIVE Dell XPS 13 Ultrabook SSD (Solid State Drive) Removal and Installation Learn how to install and replace the laptop SSD (Solid State Drive) on a Dell XPS13 Ultrabook laptop. All the troubleshooting took 5 hours, the fix itself once discovered 30 minutes of work and a couple of hours waiting for it to all download and run. Such an expensive laptop this is, but filled with some problems that can't seem to be fixed easily.. open BIOS setting (press F2), change between AHCI and RAID https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg, I actually checked the BIOS settings for the SATA configurations.. Select “New” from Drive options and select the size, and click “OK” (Remember 1GB = 1024MB) Once you have selected your preferred hard drive to select it from the list and click Next. New XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. Plug the old SSD into any USB port on the XPS 15. 1. Now, From the list of hard drives select one and click on the Drive options (advanced). 6. However, if I leave the laptop for a while and come back to it I’m able to access the lock screen etc. There's a good chance it's the motherboard though. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. If all else fails, you can update BIOS to the latest version with a USB drive holding the downloaded .exe, and or try a new/known good hard drive. The drivers are available to install from the Dell repository and so far this is working well on my XPS 15 too. I implemented a fix on Monday, and no more crashes over the last 5 days. Hopefully you are in warranty still. Booting --> F12 --> Diagnostics confirmed the original SSD drive was absent (whether it was in the slot or not). I've been having a hard time with my new dell XPS 15. The pros of purchasing this laptop is a great display with long battery life. Finally, Windows 10 Pro 64-bit is pre-installed. Dell XPS 15 (9550): Hard Drive not installed? It seems like the XPS 13 would accept an NVMe drive, but it came with an M.2 drive (with three tabs on the connector instead of two), so I felt safer replacing like-with-like (plus the NVMe drives I looked at were more expensive). Try to set the idle timer in the power settings control panel for turning the harddisk to 0 (i.e. XPS 15 9550 - Hard Drive not installed. where is that exactly? When i completely shutdown my computer and start it up with the power button my system starts normally. This makes me real sad ;(. Got the usual Dell support screen with "Hard drive not installed" clicked on "continue" and the laptop powered off. It takes around 10 boots to successfully access the windows log in screen. I've been having a hard time with my new dell XPS 15. Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP)) AND replacing the drive with a new, larger SSD, AND THEN using the Dell "SupportAssist OS Recovery" USB stick … I simply want to purchase a replacement keycap because the online parts sites (like replacementlaptopkeys.com, etc.) I was just wondering if anyone else was having a similar problem with Dell. It was already set to AHCI by default.. Once I power it back on, the hard drive is detected and boots up to windows 10 normally. Speed seems about the same; and I bought an M.2 drive to replace the existing M.2 drive in the XPS 13. My hard drive does not show up anymore. So far, so good. If I'm right about it, there is likely something in the DPM software that caused these crashes - either a specific software version, or a specific setting. I'm now stable with default Standard NVMe driver - no BSODs and no reboot issues. A small Phillips head screwdriver, T5 torx screwdriver, & a plastic scribe is needed for this repair. Original system (not a clean install) with all latest Dell updates. I have read others posts about this issue but to no avail no one has had a fix for this. 3. Thread Status: Not open for further replies. Press the power button in the top right corner to boot the laptop. Only system software I got elsewhere was Intel RST (I left it installed). Checking hard drive cable. Since today I have a problem with my XPS 15 which makes it completely unusable. I … My laptop works fine one time and if i leave it for a while and come back there’s a message that shows the hard drive isn’t installed. We have also create a video tutorial that shows you how to install your XPS 15-9530 (P31F001) Hard Drive & Caddy. The .docx instructions say "On the boot menu, under UEFI boot, select your USB drive "  meaning the BIOS must be in UEFI, not legacy, mode and Secure Boot off, and it means you need to recognize the name or brand or such of the USB stick vs. the new SSD... and don't pick the generic 'USB drive' option under Legacy boot choices. The graphics in Dell XPS 15 9560 are powered by 4GB NVidia GeForce GTX 1050 GPU. 5. In short,  "Hard Drive - Not Installed" kept appearing. Any advice? In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9550 (P56F001) laptop. Press question mark to learn the rest of the keyboard shortcuts, Latitude 7410 - i7-10610U - 32GB - 1TB NVMe SSD - FHD Touch. I am trying to install Ubuntu 14.04 / 15.10 on my Dell XPS 13 9350 (November 2015). These installation instructions have be made into 4 easy to follow printable steps. Just to follow up: I gave AHCI a try again with the PM951. XPS Help. 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